Avida is a strategic human-centred design company based in Toronto, Canada.

We believe physical retail environments can be sites for meaningful customer experiences.

Avida helps retailers establish the vision for elevated shopping experiences.

From vision to deployment, Avida is your end-to-end partner

Avida’s experience design methodology begins with research and stakeholder consultations. From these insights, we form the basis of your retail experience vision and concept. We then provide a roadmap for in-store experience design, technology requirements and specifications, content strategy, content development, implementation, and ongoing program management and support services.

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A multi-dimensional approach to experience design

Avida’s 8 Dimensions of Planning is a strategic framework designed specifically to help retailers manage complexity, align stakeholders, identify challenges and opportunities, and plan and design enhanced store experiences that respond to business, brand, and customer needs.

Explore the 8 Dimensions

  • Brand

  • Story

  • Service

  • Product

  • Technology

  • Spatial

  • Temporal

  • Aesthetic

Brand Dimension
Key to ensuring brand integrity across channels.

Story Dimension
Key to creating an intellectually satisfying and cohesive experience.

Service Dimension
Key to ensuring experiential touchpoints supports and does not disrupt your service design and delivery model.

Product Dimension
Key to ensuring products are not overshadowed by other experiential touchpoints.

Technology Dimension
Key to ensuring optimal technology integration and effective operations.

Spatial Dimension
Key to planning for scale across different store sizes and types.

Temporal Dimension
Key to prioritizing experiential touchpoints and messaging.

Aesthetic Dimension
Key to ensuring the total experience comes together holistically.

How we work

An end-to-end 4-phased methodology

Consistent experiences delivered by ongoing support services

As an end-to-end partner for your in-store experience program, Avida provides ongoing program management and technology support after the program has been deployed across your store network.

We're the added bench-strength you’ve been looking for.

Avida helps retailers establish the vision for elevated shopping experiences.

Discover how our experience design methodology can elevate your in-store retail experiences.

Contact Avida