Director of
Operations &
Support Services

About Avida

Avida is a retail experience company dedicated to creating captivating retail encounters designed with purpose.

Today’s bricks-and-mortar retailers face many challenges. Stiff competition, high customer expectations, technological disruption, and legacy real estate and IT infrastructure, are but a few. We provide strategic, creative, human-centred approaches to experiential planning and design – all fully supported by a flexible and scalable technological platform. From ideation to execution, deployment and ongoing service and maintenance, we’ve got our clients covered.

We enable retailers to deliver exceptional in-store experiences that align customer needs with brand and business objectives.

We’re enablers of elevated in-store experiences.

The Position

The Technology Operations and Support Services (TOSS) team is responsible for ensuring that the technology solutions that Avida recommends, deploys, and manages for our retail clients are operating at optimal levels for maximum up-time in the retail environment. The Team works closely with the Program Management, Design, and Strategy & Innovation teams to develop, deploy, and manage innovative in-store experiences.

The Director of Technology Operations and Support Services is expected to provide oversight, mentorship and guidance to his or her direct reports to ensure operational excellence and collaboration with cross-functional teams. As a member of Avida’s Leadership Team, this individual is the voice for the functional area and a business partner in assisting Avida to achieve its strategic goals.

The Director of Technology Operations and Support Services reports to the CEO and is accountable to peers on the Leadership Team at Avida which is comprised of functional area team leads.

What you'll be doing

What you'll need to be successful in this role

Minimum qualifications

What we offer

The above are not intended to be an exhaustive list of the duties, responsibilities and requirements of the job described. Rather, they are intended to describe the general nature of the job.

Avida is committed to creating an inclusive and diverse work environment. If you require any accommodation in the application process, please let us know in advance.

As an equal opportunity employer, we would like to thank all candidates who apply, but only those selected for an interview will be contacted.

Appply for this position

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